What is your transportation policy?
All orders can enjoy free delivery and return.
Please pay attention, please
All orders are processed and shipped from Monday to Friday, except for holidays. The general order processing time is 1-2 days, and the transportation time takes 7-14 working days.
Some remote areas may take longer to get.
How do I track my order?
Check according to the order of tracking information.
Will my order be completed in a package?
In order to send the product as soon as possible, your order may be shipped multiple times. However, you will only receive one confirmation email; you will receive two orders containing tracking information and shipping emails.
Order:
How to edit or cancel my online order?
You can cancel your order within 30 minutes after the order is submitted during normal business hours. Please contact the online customer service to confirm the cancellation of the order.
Customer service business hours:
Monday to Saturday: 9:00 am to 10:00 pm (Eastern United States time)
Sunday: Rest
What payment method do you accept?
- Visa
- MasterCarda
- American Express
Return details:
Can I exchange goods instead of returning goods?
At present, only in our Oceanstar International Trading LTD store. We cannot provide exchange services online.
How do I track my return?
Recognize the “tracking your return” in the email or use the tracking number provided on the return label to track your return.